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http://dx.doi.org/10.1201/9781420000252
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Front MatterAbstract - Hi-Res PDF (691 KB) - PDF w/links (692 KB)
Chapter 1. The Foundations of Any Quality SystemAbstract - Hi-Res PDF (1940 KB) - PDF w/links (1941 KB)
Chapter 2. Six Sigma OverviewAbstract - Hi-Res PDF (1183 KB) - PDF w/links (1184 KB)
Chapter 3. Gearing Up and Adapting Six Sigma in Your OrganizationAbstract - Hi-Res PDF (666 KB) - PDF w/links (666 KB)
Chapter 4. A General OverviewAbstract - Hi-Res PDF (240 KB) - PDF w/links (240 KB)
Chapter 5. The Changing WorkplaceAbstract - Hi-Res PDF (896 KB) - PDF w/links (897 KB)
Chapter 6. Communicating CommunicationAbstract - Hi-Res PDF (527 KB) - PDF w/links (528 KB)
Chapter 7. Team DevelopmentAbstract - Hi-Res PDF (818 KB) - PDF w/links (819 KB)
Chapter 8. ImplementationAbstract - Hi-Res PDF (1087 KB) - PDF w/links (1088 KB)
Chapter 9. Team ImprovementAbstract - Hi-Res PDF (504 KB) - PDF w/links (505 KB)
Chapter 10. General IssuesAbstract - Hi-Res PDF (1100 KB) - PDF w/links (1101 KB)
Chapter 11. An Introduction to Problem SolvingAbstract - Hi-Res PDF (364 KB) - PDF w/links (365 KB)
EpilogueAbstract - Hi-Res PDF (63 KB) - PDF w/links (63 KB)
AppendixA. A Cursory View of the Six Sigma MethodologyAbstract - Hi-Res PDF (93 KB) - PDF w/links (94 KB)
AppendixB. The Core Competencies of the Six Sigma MethodologyAbstract - Hi-Res PDF (388 KB) - PDF w/links (388 KB)
AppendixC. Cross-Reference List of Terms Used in the Team EnvironmentAbstract - Hi-Res PDF (64 KB) - PDF w/links (65 KB)
AppendixD. Problem Solving/Decision MakingAbstract - Hi-Res PDF (186 KB) - PDF w/links (187 KB)
GlossaryAbstract - Hi-Res PDF (435 KB) - PDF w/links (436 KB)
Selected BibliographyAbstract - Hi-Res PDF (194 KB) - PDF w/links (195 KB)
