ABSTRACT

This book deals with the present and future situation with Quality and Safety management Systems (QMS and SMS). It presents new ideas, points to the basic misunderstandings in the two management systems, and covers a wide range of industries, as well as providing a practical assessment of scientific theory. It explains the fundamental misunderstanding of what Quality and Safety is from a practical point of view and how to improve them by integrating the two systems from the perspective that Quality-I is Safety-II.

chapter 1|18 pages

The System

chapter 2|36 pages

Quality-I

chapter 3|42 pages

Safety-I

chapter 5|14 pages

Safety-II

chapter 6|10 pages

Diagrams and Companies

chapter 7|34 pages

Safety-II and Resilience Engineering

chapter 10|4 pages

Final Words