ABSTRACT

This book details the attributes and practices that help high-reliability organizations (HROs) excel in the service they provide to their customers. Explaining what it takes to achieve high reliability in healthcare settings, it presents proven tools and concepts that leading healthcare organizations are using to improve safety and quality. The book identifies the necessary infrastructure, methods, and analytics required to achieve and sustain higher reliability. It also includes case studies that illustrate success stories and failures, so readers can avoid making the same mistakes.

chapter 1|12 pages

Reliability—Ability to Rely

chapter 2|18 pages

Measuring Reliability

chapter 5|16 pages

Management Principles in Reliability

chapter 8|6 pages

The Roadmap to Higher Reliability

chapter 10|36 pages

Capability

chapter 12|20 pages

Rolled Throughput Yield

chapter 15|2 pages

Conclusions