ABSTRACT

Drawing lessons from one of the best models of success, the evolutionary model, this book explains why an organization must actively monitor the market environment and competitors to ascertain excellence and reconfigure and reframe continuously. It introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The book includes case history segments from Toyota, Acer, eBay, Cisco, Blackberry, Samsung, Volvo, Charles Schwab, McDonalds, Starbucks, Google, Disney, and NUMMI; as well as detailed case histories of GE, IBM, and UPS.

chapter 1|14 pages

Introduction

chapter 2|14 pages

Patterns of Excellence

chapter 3|14 pages

Antipatterns of Excellence

chapter 4|24 pages

Variations and Theories of Excellence

chapter 5|66 pages

Variations and Enterprise Excellence

chapter 6|40 pages

Sources of Variations

chapter 7|66 pages

Dimension of Variations

chapter 8|16 pages

General Electric (GE)

chapter 9|24 pages

IBM

chapter 10|18 pages

UPS

chapter 11|18 pages

Automobile Industry

chapter 12|18 pages

Business Excellence at SAP

chapter 13|40 pages

Understanding SAP ERP