ABSTRACT

Timely updates, increased citizen engagement, and more effective marketing are just a few of the reasons transportation agencies have already started to adopt social media networking tools. Best Practices for Transportation Agency Use of Social Media offers real-world advice for planning and implementing social media from leading government practit

chapter 5|46 pages

Learning from Customers and Community

chapter 6|72 pages

Agency Considerations and Policies

chapter 7|12 pages

Tying It All Together