ABSTRACT

This updated and completely revised edition of a bestseller extends the concepts and considerations of modern project management into the realm of project management oversight, control, and support. Illustrating the implications of project management in today’s organizations, The Complete Project Management Office Handbook, Third Edition explains how to use the project management office (PMO) as a business integrator to influence project outcomes in a manner that serves both project and business management interests.

Helping you determine if a PMO is right for your organization, this edition presents a five-stage PMO competency continuum to help you understand how to develop PMOs at different competency levels and associated functionalities. It also identifies five progressive PMO development levels to help you identify which level is best for your organization. Updates to this edition include:

  • A refinement of the 20 PMO functions that guide PMO setup and operations
  • A new section that provides an effective evaluation of PMO maturity indicators based on the prescribed 20 PMO functions presented in the handbook
  • A new section on Establishing a Project Management Office that details a comprehensive process for determining the needs, purpose, and functionality for a new PMO
  • Best practices that have cross-industry value and applicability

The book includes checklists, detailed process steps, and descriptive guidance for developing PMO functional capability. The up-to-date PMO model defined will not only help you better understand business practices in project management, but will also help you to adapt and integrate those practices into the project management environment in your organization.

For anyone associated with start-up and smaller PMOs, the book explains what can be done to create less rigorous PMO functional capabilities. It also includes helpful insights for those who need to specify and demonstrate "quick-wins" and early PMO-based accomplishments in their organization.

chapter 1|48 pages

Project Management Methodology

chapter 2|20 pages

Project Management Tools

chapter 3|28 pages

Standards and Metrics

chapter 4|40 pages

Project Knowledge Management

chapter 5|28 pages

Project Governance

chapter 6|20 pages

Assessment

chapter 7|32 pages

Organization and Structure

chapter 8|26 pages

Facilities and Equipment Support

chapter 9|22 pages

Resource Management

chapter 10|22 pages

Training and Education

chapter 11|28 pages

Career Development

chapter 12|28 pages

Team Development

chapter 13|32 pages

Mentoring

chapter 14|46 pages

Project Planning

chapter 15|30 pages

Project Auditing

chapter 16|34 pages

Project Recovery

chapter 17|52 pages

Project Portfolio Management

chapter 18|30 pages

Customer Relationship Management

chapter 19|26 pages

Vendor/Contractor Relationship Management

chapter 20|30 pages

Business Performance Management