ABSTRACT

Although the nature of service delivery varies significantly from profession to profession, the way the service is delivered tends to be fairly consistent among professions-or, at least, it should be. A step-by-step guide, Managing Professional Service Delivery-9 Rules for Success describes in detail how to achieve the internal discipline and contr

chapter 1|12 pages

Creating Your Niche in the Market

chapter 3|14 pages

Selling the Engagement

chapter 4|22 pages

Setting Up the Engagement

chapter 6|18 pages

Conducting the Engagement

chapter 7|10 pages

Closing the Engagement

chapter 8|16 pages

Applying the 9 Rules