CRCnetBASE - Lean Six Sigma in Service

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Lean Six Sigma in Service

Applications and Case Studies

Edited by Sandra L. Furterer

CRC Press 2009

Print ISBN: 978-1-4200-7888-6

eBook ISBN: 978-1-4200-7910-4

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http://dx.doi.org/10.1201/9781420079104

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V
Front Matter

Abstract - Hi-Res PDF (169 KB) - PDF w/links (169 KB)
1
Chapter 1. Instructional Strategies for Using This Book

Abstract - Hi-Res PDF (153 KB) - PDF w/links (154 KB)
11
Chapter 2. Lean Six Sigma Roadmap Overview

Abstract - Hi-Res PDF (516 KB) - PDF w/links (517 KB)
61
Chapter 3. Design for Six Sigma Roadmap Overview

Abstract - Hi-Res PDF (188 KB) - PDF w/links (189 KB)
73
Chapter 4. Sunshine High School Discipline Process Improvement—A Lean Six Sigma Case Study
Jose Saenz, Kevin Cochie, Marcela Bernardinez, Khalid Buradha

Abstract - Hi-Res PDF (993 KB) - PDF w/links (932 KB)
155
Chapter 5. Financial Services Improvement in City Government—A Lean Six Sigma Case Study

Abstract - Hi-Res PDF (612 KB) - PDF w/links (614 KB)
207
Chapter 6. Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design—A Lean Six Sigma Case Study
Stefan McMurray, Matt Smith, Parker Rowe, Blake Hussion

Abstract - Hi-Res PDF (480 KB) - PDF w/links (481 KB)
253
Chapter 7. CECS Inventory and Asset Management Process Improvement—A Lean Six Sigma Case Study
Varshini Gopal, Miguel Torrejon, Felix Martinez, Russ D’Angelo, Robert Beaver, Amol Shah

Abstract - Hi-Res PDF (599 KB) - PDF w/links (599 KB)
319
Chapter 8. High School Advanced Placement Open Access Process Assessment—A Lean Six Sigma Case Study
Ethling Hernandez, Felix Martinez, Lawrence Lanos, Ariel Lazarus, Marcela Bernardinez

Abstract - Hi-Res PDF (705 KB) - PDF w/links (706 KB)
385
Chapter 9. Project Charter Review Process Design—A Design for Six Sigma Case Study

Abstract - Hi-Res PDF (506 KB) - PDF w/links (506 KB)
431
Chapter 10. Assessing Lean Six Sigma Project Success—A Case Study Applying a Lean Six Sigma Post Project Assessment Strategy

Abstract - Hi-Res PDF (604 KB) - PDF w/links (605 KB)
447
Chapter 11. The Future and Challenge of Lean Six Sigma

Abstract - Hi-Res PDF (125 KB) - PDF w/links (126 KB)
451
AppendixA. Financial Process Flows

Abstract - Hi-Res PDF (141 KB) - PDF w/links (141 KB)
459
AppendixB. Cost Benefit Analysis

Abstract - Hi-Res PDF (87 KB) - PDF w/links (87 KB)