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http://dx.doi.org/10.1201/9781420064759
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Front MatterAbstract - Hi-Res PDF (915 KB) - PDF w/links (699 KB)
3
Chapter 1. What Should The Business Expect From It?Abstract - Hi-Res PDF (592 KB) - PDF w/links (593 KB)
13
Chapter 2. How Do I Measure The Value Of It?Abstract - Hi-Res PDF (869 KB) - PDF w/links (870 KB)
33
Chapter 3. How Much It Is Enough?Abstract - Hi-Res PDF (592 KB) - PDF w/links (593 KB)
43
Chapter 4. Am I Paying Too Much For It?Abstract - Hi-Res PDF (1037 KB) - PDF w/links (1038 KB)
59
Chapter 5. Who Governs It?Abstract - Hi-Res PDF (659 KB) - PDF w/links (660 KB)
71
Chapter 6. What Models Should It Use?Abstract - Hi-Res PDF (1751 KB) - PDF w/links (1365 KB)
99
Chapter 7. Are We Outsourcing Effectively?Abstract - Hi-Res PDF (771 KB) - PDF w/links (772 KB)
121
Chapter 8. What Tools Should It Use?Abstract - Hi-Res PDF (597 KB) - PDF w/links (598 KB)
139
Chapter 9. How Do I Measure It Performance?Abstract - Hi-Res PDF (562 KB) - PDF w/links (563 KB)
155
Chapter 10. Is It Operating Effectively?Abstract - Hi-Res PDF (911 KB) - PDF w/links (912 KB)
177
Chapter 11. Where Are We In Relation To Industry Peers?Abstract - Hi-Res PDF (777 KB) - PDF w/links (778 KB)
197
Chapter 12. How Can We Do It Better?Abstract - Hi-Res PDF (477 KB) - PDF w/links (478 KB)
209
Chapter 13. How Can We Manage It Changes?Abstract - Hi-Res PDF (420 KB) - PDF w/links (421 KB)
219
Chapter 14. How Should It Manage Risk?Abstract - Hi-Res PDF (507 KB) - PDF w/links (508 KB)
231
Chapter 15. How Should It Manage Its People?Abstract - Hi-Res PDF (669 KB) - PDF w/links (670 KB)
249
Chapter 16. What Should It Expect From The Business?Abstract - Hi-Res PDF (420 KB) - PDF w/links (421 KB)
