ABSTRACT

Cost reduction productivity improvement customer retention enhanced bottom line these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.

Six Sigma

part |2 pages

Part I: Quality

chapter |6 pages

Introduction

chapter 1|60 pages

The Foundations of Any Quality System

chapter 2|44 pages

Six Sigma Overview

chapter 3|20 pages

Recognition

part |2 pages

Part II: Teams

chapter 4|8 pages

A General Overview

chapter 5|33 pages

The Changing Workplace

chapter 6|22 pages

Communicating Communication

chapter 7|22 pages

Team Development

chapter 8|30 pages

Implementation

chapter 9|8 pages

Team Improvement

chapter 10|38 pages

General Issues

part |2 pages

Epilogue

chapter |4 pages

Appendix A

chapter |16 pages

Appendix B

part |2 pages

Appendix C

chapter |8 pages

Appendix D

chapter |18 pages

Glossary

chapter |8 pages

Selected Bibliography