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http://dx.doi.org/10.1201/9780203490006
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Front MatterAbstract - Hi-Res PDF (412 KB) - PDF w/links (413 KB)
Front MatterAbstract - Hi-Res PDF (364 KB) - PDF w/links (365 KB)
Chapter 1. The Three Pillars of IT Delivery — Problem Resolution, Service Requests, and ProjectsAbstract - Hi-Res PDF (642 KB) - PDF w/links (643 KB)
Chapter 2. The Project Management Office Business ModelAbstract - Hi-Res PDF (520 KB) - PDF w/links (521 KB)
Chapter 3. Alignment and Planning — Doing the Right ThingsAbstract - Hi-Res PDF (558 KB) - PDF w/links (559 KB)
Chapter 4. Modeling and Managing Service DeliveryAbstract - Hi-Res PDF (770 KB) - PDF w/links (770 KB)
Chapter 5. Project Delivery and the Project Management Life CycleAbstract - Hi-Res PDF (1166 KB) - PDF w/links (1167 KB)
Chapter 6. Collecting and Capturing Business Requirements for IT ProjectsAbstract - Hi-Res PDF (746 KB) - PDF w/links (747 KB)
Chapter 7. Managing Lessons Learned — The Reuse and Repurposing of IT Organizational KnowledgeAbstract - Hi-Res PDF (977 KB) - PDF w/links (844 KB)
Chapter 8. Architecting Success — The Role of Sensible IT Architecture Management in Successful Service DeliveryAbstract - Hi-Res PDF (1020 KB) - PDF w/links (1001 KB)
Chapter 9. Conclusions — The ROI of the PMOAbstract - Hi-Res PDF (634 KB) - PDF w/links (635 KB)
Appendices. Key Templates from the PMO Tool BoxAbstract - Hi-Res PDF (262 KB) - PDF w/links (263 KB)
AppendixA. IT Project Justification TemplateAbstract - Hi-Res PDF (349 KB) - PDF w/links (350 KB)
AppendixB. IT Annual Plan TemplateAbstract - Hi-Res PDF (291 KB) - PDF w/links (292 KB)
AppendixC. PMO Value Calculation — Model and TemplateAbstract - Hi-Res PDF (406 KB) - PDF w/links (407 KB)
AppendixD. Service Level Agreement TemplateAbstract - Hi-Res PDF (549 KB) - PDF w/links (550 KB)
AppendixE. Project Management Life-Cycle FrameworkAbstract - Hi-Res PDF (389 KB) - PDF w/links (390 KB)
AppendixF. Project Leadership Questionnaire for Change Management ProjectsAbstract - Hi-Res PDF (325 KB) - PDF w/links (326 KB)
AppendixG. IT Project Risk Management MatrixAbstract - Hi-Res PDF (319 KB) - PDF w/links (320 KB)
AppendixH. Commitment Document TemplateAbstract - Hi-Res PDF (567 KB) - PDF w/links (567 KB)
AppendixI. Master Project Schedule TemplateAbstract - Hi-Res PDF (335 KB) - PDF w/links (335 KB)
AppendixJ. GlossaryAbstract - Hi-Res PDF (306 KB) - PDF w/links (307 KB)
AppendixK. Selected ReadingsAbstract - Hi-Res PDF (297 KB) - PDF w/links (298 KB)
