CRCnetBASE - Computer Telephony Integration, Second Edition

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Computer Telephony Integration, Second Edition

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Computer Telephony Integration, Second Edition

Citation Information

Computer Telephony Integration, Second Edition

William A. Yarberry Jr.

Auerbach Publications 2002

Print ISBN: 978-0-8493-1438-4

eBook ISBN: 978-1-4200-0040-5

Table of Contents

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http://dx.doi.org/10.1201/9781420000405

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Title
Front Matter

Abstract - Hi-Res PDF (425 KB) - PDF w/links (426 KB)
Chapter 1. Telephony Basics

Abstract - Hi-Res PDF (615 KB) - PDF w/links (586 KB)
Chapter 2. IP Telephony

Abstract - Hi-Res PDF (561 KB) - PDF w/links (554 KB)
Chapter 3. CTI Concepts and Applications

Abstract - Hi-Res PDF (875 KB) - PDF w/links (867 KB)
Chapter 4. Interactive Voice Response

Abstract - Hi-Res PDF (700 KB) - PDF w/links (685 KB)
Chapter 5. Unified Messaging

Abstract - Hi-Res PDF (476 KB) - PDF w/links (456 KB)
Chapter 6. Wireless Technologies

Abstract - Hi-Res PDF (410 KB) - PDF w/links (395 KB)
Chapter 7. Contact Center Technology and Management

Abstract - Hi-Res PDF (793 KB) - PDF w/links (762 KB)
Chapter 8. Telemanagement and Outsourcing

Abstract - Hi-Res PDF (455 KB) - PDF w/links (456 KB)
Chapter 9. Telecom Cost Management and Call Accounting

Abstract - Hi-Res PDF (746 KB) - PDF w/links (714 KB)
Chapter 10. Preparing the Request for Proposal

Abstract - Hi-Res PDF (363 KB) - PDF w/links (364 KB)
Chapter 11. Telephony Security

Abstract - Hi-Res PDF (552 KB) - PDF w/links (488 KB)
Chapter 12. Implementing Telephony Systems

Abstract - Hi-Res PDF (388 KB) - PDF w/links (389 KB)
Chapter 13. Trends and Directions

Abstract - Hi-Res PDF (265 KB) - PDF w/links (266 KB)
AppendixA. Websites of Interest

Abstract - Hi-Res PDF (541 KB) - PDF w/links (542 KB)
AppendixB. Recommended Reading

Abstract - Hi-Res PDF (256 KB) - PDF w/links (256 KB)
AppendixC. CTI Success Stories

Abstract - Hi-Res PDF (521 KB) - PDF w/links (528 KB)
AppendixD. Telecom Glossary

Abstract - Hi-Res PDF (581 KB) - PDF w/links (582 KB)
AppendixE. Sample Service Level Agreement

Abstract - Hi-Res PDF (312 KB) - PDF w/links (313 KB)
AppendixF. Pallas Athene Reproductions, Inc. Sample Request for Proposal

Abstract - Hi-Res PDF (651 KB) - PDF w/links (652 KB)

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