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http://dx.doi.org/10.1201/9780203228531
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Front MatterAbstract - Hi-Res PDF (644 KB) - PDF w/links (645 KB)
1
Chapter 1. IntroductionAbstract - Hi-Res PDF (476 KB) - PDF w/links (460 KB)
19
Chapter 2. Design Environments and StrategiesAbstract - Hi-Res PDF (400 KB) - PDF w/links (401 KB)
27
Chapter 3. Project PlanningAbstract - Hi-Res PDF (652 KB) - PDF w/links (668 KB)
53
Chapter 4. Needs Assessment and Task AnalysisAbstract - Hi-Res PDF (955 KB) - PDF w/links (956 KB)
105
Chapter 5. Matching Performance Support Methods to Task RequirementsAbstract - Hi-Res PDF (463 KB) - PDF w/links (454 KB)
129
Chapter 6. General Design GuidanceAbstract - Hi-Res PDF (1030 KB) - PDF w/links (1007 KB)
195
Chapter 7. Developing Performance Support ProductsAbstract - Hi-Res PDF (1676 KB) - PDF w/links (1776 KB)
283
Chapter 8. Testing Performance Support ProductsAbstract - Hi-Res PDF (1060 KB) - PDF w/links (756 KB)
317
AppendixA. Instructional Strategy Selection AidAbstract - Hi-Res PDF (370 KB) - PDF w/links (371 KB)
323
AppendixB. Documentation Evaluation ChecklistAbstract - Hi-Res PDF (374 KB) - PDF w/links (375 KB)
331
AppendixC. Performance Aid Evaluation ChecklistAbstract - Hi-Res PDF (357 KB) - PDF w/links (357 KB)
337
AppendixD. Online Help Evaluation ChecklistAbstract - Hi-Res PDF (374 KB) - PDF w/links (375 KB)
345
AppendixE. Coaches, Advisors, Wizards Evaluation ChecklistAbstract - Hi-Res PDF (352 KB) - PDF w/links (353 KB)
349
AppendixF. Instruction Evaluation ChecklistAbstract - Hi-Res PDF (363 KB) - PDF w/links (364 KB)
355
AppendixG. EPSS Evaluation ChecklistAbstract - Hi-Res PDF (386 KB) - PDF w/links (387 KB)
