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http://dx.doi.org/10.1201/9780203245910
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Front MatterAbstract - Hi-Res PDF (161 KB) - PDF w/links (162 KB)
Chapter 1. IntroductionAbstract - Hi-Res PDF (145 KB) - PDF w/links (146 KB)
Chapter 2. Is your site customer centred?Abstract - Hi-Res PDF (154 KB) - PDF w/links (152 KB)
Chapter 3. Identify the stakeholdersAbstract - Hi-Res PDF (168 KB) - PDF w/links (171 KB)
Chapter 4. Write the site mandateAbstract - Hi-Res PDF (138 KB) - PDF w/links (139 KB)
Chapter 5. Segment the marketAbstract - Hi-Res PDF (146 KB) - PDF w/links (147 KB)
Chapter 6. Build customer profilesAbstract - Hi-Res PDF (374 KB) - PDF w/links (265 KB)
Chapter 7. Build environment profilesAbstract - Hi-Res PDF (124 KB) - PDF w/links (124 KB)
Chapter 8. Build task profilesAbstract - Hi-Res PDF (157 KB) - PDF w/links (158 KB)
Chapter 9. Agree key performance indicatorsAbstract - Hi-Res PDF (212 KB) - PDF w/links (214 KB)
Chapter 10. Develop the information architectureAbstract - Hi-Res PDF (252 KB) - PDF w/links (283 KB)
Chapter 11. Lay out the screensAbstract - Hi-Res PDF (257 KB) - PDF w/links (300 KB)
Chapter 12. Evaluate usabilityAbstract - Hi-Res PDF (617 KB) - PDF w/links (469 KB)
Chapter 13. Track real-world usage and continuously improve the siteAbstract - Hi-Res PDF (179 KB) - PDF w/links (182 KB)
Chapter 14. What now?Abstract - Hi-Res PDF (84 KB) - PDF w/links (85 KB)
AppendicesAbstract - Hi-Res PDF (193 KB) - PDF w/links (194 KB)
