ABSTRACT
We describe how resilience, as the ability to handle surprises and sustain operations, can be improved through a human factors based method called CRIOP. The CRIOP method has been suggested and validated in a project in the space domain. The goal of the project was to develop an integrated human dependability model. The CRIOP method is focusing on human operations, through control centres or control cabins. The method has been adapted to learn from successful recoveries and accidents to improve human dependability. The method tries to ensure that key issues are identified early. It is suggested to build resilience through organisational and system design and support teamwork as a key factor in improving resilience. This should be done through learning from incidents and recoveries, through scenario discussions exploring critical tasks and human machine interfaces from design. Operations at margins and discussion of weak signals should be prioritized.
