ABSTRACT
There is big potential for improvement and optimization when looking at aviation ground services. Like airports that have once been deregulated by EU law facing now high cost pressure of the travel industry, struggle with making their aviation ground services competitive and efficient. But how shall change processes be implemented so that employees support those changes and understand the necessity and effectiveness? Within this paper we describe our developed method that simulates aviation ground services with flows of passengers, luggage, and service tasks with the help of LEGO bricks in the shape of a management game. Within the game aviation ground processes can be analyzed for delays, bottlenecks and conflict potential and continuously improved.
